Automarket Investments Return & Refund Policy (Kenya)

At Automarket.co.ke, customer satisfaction is our priority. We are committed to offering a transparent, fair, and reliable return policy for customers purchasing tyres, automotive parts, batteries, lubricants, and accessories online in Kenya.

If you are not fully satisfied with your purchase, our structured return and refund process ensures a smooth and hassle-free experience.

1. Eligibility for Returns

You may request a return or exchange if:

• The product delivered is damaged, defective, or faulty

• You received the wrong tyre size, specification, brand, or model

• The product has a verified manufacturing defect

• The item does not match the product description on Automarket.co.ke

Important:
Products that have been used, fitted, installed, or altered are not eligible for return, unless a confirmed manufacturing defect is identified.

2. Return Request Period

• All return requests must be made within 7 days of delivery

• Requests submitted after 7 days will only be handled under manufacturer warranty terms, where applicable

This policy applies to all automotive products sold on Automarket.co.ke, including car tyres, tractor tyres, batteries, filters, and accessories.

3. Conditions for Acceptable Returns

To qualify for a return, the product must:

• Be unused and in original condition

• Be returned in original packaging, including labels, manuals, and accessories

• Be accompanied by proof of purchase (invoice, receipt, or order number)

Excluded Products

Consumable items such as engine oils, lubricants, chemicals, waxes, and fluids are non-returnable unless delivered defective or damaged.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased under clearance, discounted, or special offers (unless defective)

• Custom-ordered or special-request tyres and accessories

• Items damaged due to incorrect installation, misuse, overloading, or poor handling

• Products altered after delivery

5. Return, Replacement & Refund Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery
   📧 Email: info@automarket.co.ke
   📞 Phone / WhatsApp: 0702906176

2. Provide:

   • Order number

   • Product details

   • Reason for return

   • Photos (where applicable)

3. Our team will guide you on collection or drop-off arrangements

After Inspection & Approval:

• A replacement or exchange will be issued
  OR

• A refund will be processed within 7–10 business days via the original payment method

6. Shipping & Return Costs

• If the return is due to an Automarket error (wrong item, damaged, or defective product), we cover all return shipping costs

• If the return is due to customer error (wrong order, change of mind, incompatibility), return shipping costs are borne by the customer

7. Warranty Claims

Some automotive products, including tyres and batteries, come with manufacturer warranties.

• Warranty claims are handled strictly in line with manufacturer terms and conditions

• Normal wear and tear, misuse, or incorrect installation are not covered

Our support team will assist you in processing valid warranty claims where applicable.

Why Shop with Automarket.co.ke?

• Genuine automotive parts in Kenya

• Transparent return & refund policy

• Trusted online tyre store

• Secure payments & reliable delivery

• Expert customer support

Automarket.co.ke – Kenya’s Trusted Online Store for Tyres & Automotive Parts

Shop with confidence. Drive with peace of mind.