FAQ

At Automarket, we offer a wide range of genuine automotive parts and accessories in Kenya, carefully selected to meet the needs of individual vehicle owners, mechanics, fleet operators, and farmers.

Our product range includes:

• Tyres in Kenya – car tyres, tractor tyres, agricultural tyres, OTR & industrial tyres for different terrains and applications

• Car & commercial vehicle batteries – reliable batteries suitable for cars, trucks, tractors, and machinery

• Lubricants & fluids – engine oils, transmission oils, brake fluids, and specialty lubricants for optimal vehicle performance

• Filters – oil filters, air filters, fuel filters, and cabin filters for improved engine efficiency and longevity

• Automotive accessories – car care products, cleaning supplies, tools, and essential vehicle accessories

• Agricultural & industrial auto parts – specialised tyres and components for tractors and heavy-duty machinery

All products sold on Automarket.co.ke are 100% genuine, sourced from authorized distributors and trusted manufacturers, ensuring quality, durability, and compatibility with Kenyan vehicles and road conditions.

We make it easy to buy auto parts online in Kenya with secure payments, expert support, and reliable nationwide delivery.

At Automarket, we make it easy to find auto parts that are compatible with your vehicle in Kenya by providing accurate product information and expert support.

To ensure the correct fit and compatibility, we recommend the following:

• Check your vehicle details – Confirm your vehicle’s make, model, year of manufacture, engine size, and tyre size (usually found on the vehicle door frame, owner’s manual, or existing part).

• Review product descriptions – Each product on Automarket.co.ke includes detailed specifications, compatible vehicle information, and usage guidelines to help you choose the right part.

• Match OEM specifications – All our parts meet or exceed OEM (Original Equipment Manufacturer) standards, ensuring proper fit, safety, and performance.

• Consult our experts – If you’re unsure, our experienced team can help you confirm part compatibility before purchase, reducing the risk of wrong orders.

You can contact our support team via WhatsApp or phone on 0702906176 or email info@automarket.co.ke for personalized assistance.

By shopping with Automarket, you are assured of genuine auto parts in Kenya that are carefully matched to your vehicle, delivered nationwide with confidence and peace of mind.

At Automarket, we offer a transparent and customer-friendly return policy for automotive parts in Kenya, giving you confidence when buying tyres, batteries, and auto accessories online.

You may request a return if:

• The item delivered is damaged, defective, or faulty

• You receive the wrong product, tyre size, or specification

• The product has a verified manufacturing defect

• The item does not match the description on Automarket.co.ke

Return Period:
All return requests must be made within 7 days of delivery. Requests made after this period will be handled under manufacturer warranty terms, where applicable.

Return Conditions:
To qualify for a return, the product must be:

• Unused and not installed

• In its original packaging, with labels, manuals, and accessories intact

• Accompanied by proof of purchase (invoice, receipt, or order number)

Non-Returnable Items:

• Clearance or promotional products (unless defective)

• Custom or special-order tyres and accessories

• Consumable items such as oils, lubricants, and chemicals (unless defective)

• Items damaged due to misuse or incorrect installation

Refunds & Exchanges:
Once the returned product is inspected and approved, we will issue:

• A replacement or exchange, or

• A refund within 7–10 business days using the original payment method

Return Shipping Costs:

• Automarket covers return costs for wrong, damaged, or defective items

• Customers cover return shipping for change of mind or incorrect orders

For assistance, contact our support team via WhatsApp or phone on 0702906176 or email info@automarket.co.ke.

This policy ensures a safe and reliable experience when buying genuine auto parts and tyres online in Kenya.

Yes. Automarket offers warranties on selected automotive products in Kenya, in line with manufacturer terms and conditions.

Many of our products — including car tyres, tractor tyres, car batteries, and selected automotive accessories — come with manufacturer-backed warranties that cover verified manufacturing defects.

What the warranty covers:

• Manufacturing defects in materials or workmanship

• Faults confirmed by the manufacturer or authorized distributor

What the warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, overloading, or improper installation

• Incorrect tyre pressure, poor wheel alignment, or off-road misuse (where not intended)

• Accidental damage or negligence

Warranty Process:

• Warranty claims must be reported as soon as a defect is noticed

• Proof of purchase from Automarket.co.ke is required

• Products will be inspected in line with manufacturer guidelines before approval

Our customer support team assists you throughout the warranty claim process to ensure a smooth and transparent experience.

By shopping with Automarket, you are assured of genuine auto parts in Kenya, sourced from authorized distributors and supported by reliable warranty coverage where applicable.

For warranty support, contact us via 0702906176 or email info@automarket.co.ke.

Tracking your order at Automarket is simple and convenient. Once you place an order on Automarket.co.ke, we keep you informed at every stage of the delivery process.

How order tracking works:

• Order confirmation – After placing your order, you will receive an order confirmation via SMS, email, or WhatsApp, including your order number.

• Order processing updates – Our team updates you when your order is being prepared for dispatch.

• Delivery notification – Once your order is dispatched, you will receive delivery details from our logistics team or delivery partner.

• Customer support tracking – If you need real-time assistance, our support team can help you track your order using your order number.

We offer same-day delivery within Nairobi and fast nationwide delivery across Kenya, ensuring timely arrival of tyres, batteries, and auto parts.

For order tracking assistance, contact us via WhatsApp or phone on 0702906176 or email info@automarket.co.ke.

Shopping with Automarket means reliable delivery, transparent communication, and peace of mind when buying auto parts online in Kenya.

At Automarket, we offer secure and convenient payment options and reliable delivery solutions for customers buying auto parts and tyres online in Kenya.

Accepted Payment Methods

We accept the following safe and trusted payment methods:

• M-Pesa Till Number – fast and secure mobile payments

• Bank Transfer – ideal for individuals, businesses, and fleet customers

• Visa & Mastercard – secure card payments via our online checkout

Important:
❌ Cash on Delivery (COD) is NOT available on Automarket.co.ke.

All payments must be completed before order processing and dispatch.

Delivery Services in Kenya

Automarket provides nationwide delivery across Kenya through trusted third-party courier partners. We do not offer door-to-door delivery, but ensure reliable collection from courier offices in major towns.

Our Courier Partners Include:

• G4S

• Wells Fargo

• Lakeland Couriers

Orders are delivered to designated courier pickup offices located in major towns across Kenya, making collection convenient and secure.

Delivery Charges

• Delivery costs are charged separately

• Fees depend on:

  • Product size and weight (e.g. tyres, batteries, accessories)

  • Delivery distance / destination town

• Final delivery charges are communicated before dispatch

By shopping with Automarket, you enjoy secure payments, trusted courier delivery, and transparent pricing when purchasing genuine automotive parts and tyres in Kenya.

For payment or delivery assistance, contact us via 0702906176 or email info@automarket.co.ke.