Terms and Conditions - Auto Market

Last Updated: September 30, 2025

1. Introduction

Welcome to AutoMarket (“we,” “our,” or “us”). These Terms and Conditions govern your use of automarket.co.ke and the purchase of products through our website.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

2. Definitions

“Website” refers to automarket.co.ke
“Customer,” “You,” “Your” refers to the person accessing or using our website
“Products” refers to auto parts, accessories, and related items available for purchase
“Order” refers to your request to purchase products from us
“Account” refers to your registered user account on our website

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to make purchases on our website. By using our website, you represent that you are of legal age to form a binding contract.

3.2 Account Registration

To access certain features, you may need to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

3.3 Prohibited Activities

You agree not to:

Use the website for any unlawful purpose
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Engage in fraudulent activities
Scrape or harvest data from the website
Interfere with the proper functioning of the website

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

Colors may vary due to screen settings
We reserve the right to correct errors or inaccuracies
Product availability is subject to change without notice
We do not guarantee that all products will be available

4.2 Pricing

All prices are displayed in Kenyan Shillings (KES)
Prices are subject to change without notice
Promotional offers are time-limited and subject to terms
We reserve the right to correct pricing errors
The price at the time of order placement applies

4.3 Product Compatibility

Customers are responsible for ensuring products are compatible with their vehicles. We recommend:

Verifying part numbers and specifications
Consulting product descriptions carefully
Contacting us at automarket064@gmail.com if unsure
Seeking professional installation advice when necessary

5. Orders and Payment

5.1 Order Process

Orders are subject to acceptance by AutoMarket
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee product availability
You will receive email confirmation when your order is accepted

5.2 Payment Methods

We accept the following payment methods:

Visa and Mastercard credit/debit cards
Mobile money (M-PESA)
Bank transfers
Other methods as displayed at checkout

5.3 Payment Terms

Payment must be received before order processing
You authorize us to charge your payment method for the total amount
All transactions are processed securely
Failed payments may result in order cancellation

5.4 Order Cancellation by Us

We may cancel orders if:

Product is unavailable or discontinued
Pricing or product information is incorrect
Payment cannot be processed
Fraudulent activity is suspected
We are unable to fulfill the order for any reason

6. Shipping and Delivery

6.1 Delivery Areas

We deliver to locations within Kenya. International shipping may be available upon request.

6.2 Shipping Costs

Shipping costs are calculated at checkout
Free delivery may be offered for orders above specified amounts
Delivery costs depend on location and order size

6.3 Delivery Times

Estimated delivery times are provided at checkout
Delivery times are estimates and not guaranteed
Delays may occur due to factors beyond our control
We will notify you of significant delays

6.4 Delivery Responsibilities

You must provide accurate delivery information
Someone must be available to receive the delivery
You are responsible for checking products upon delivery
Risk of loss transfers to you upon delivery

7. Returns and Refunds

7.1 Return Eligibility

Products may be returned within 14 days of delivery if:

Products are unused and in original packaging
Products are defective or damaged
Wrong products were delivered
Products do not match the description

7.2 Non-Returnable Items

The following items cannot be returned:

Opened or used products (unless defective)
Custom or special-order items
Products without original packaging
Clearance or final sale items

7.3 Return Process

To initiate a return:

Contact us at automarket064@gmail.com within 14 days
Provide order number and reason for return
Wait for return authorization
Ship products back using approved method
Include all original packaging and accessories

7.4 Refunds

Refunds will be processed within 7-14 business days
Refunds are issued to the original payment method
Shipping costs are non-refundable (unless we made an error)
Return shipping costs are the customer’s responsibility (unless product is defective)

7.5 Defective Products

If you receive a defective product:

Contact us immediately at automarket064@gmail.com
Provide photos and description of the defect
We will arrange replacement or full refund
We will cover return shipping costs

8. Warranty

8.1 Product Warranties

Products may be covered by manufacturer warranties
Warranty terms vary by product and manufacturer
We will assist with warranty claims when possible
Manufacturer warranties are in addition to your statutory rights

8.2 Disclaimer of Warranties

To the extent permitted by law:

Products are sold “as is” unless otherwise stated
We make no warranties beyond those expressly stated
We do not warrant that products will meet your specific requirements

9. Limitation of Liability

9.1 Limitation

To the maximum extent permitted by law:

Our total liability is limited to the amount you paid for the product
We are not liable for indirect, incidental, or consequential damages
We are not liable for loss of profits, data, or business opportunities
We are not liable for damages arising from product installation or use

9.2 Exclusions

We are not liable for:

Delays or failures due to circumstances beyond our control
Damages caused by improper installation or use
Vehicle damage resulting from incompatible parts
Third-party service provider actions

10. Intellectual Property

10.1 Ownership

All content on our website, including:

Text, graphics, logos, and images
Product descriptions and specifications
Software and code
Trademarks and brand names

are owned by or licensed to AutoMarket and protected by intellectual property laws.

10.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only.

10.3 Restrictions

You may not:

Reproduce, distribute, or modify website content
Use our trademarks without permission
Frame or mirror our website
Reverse engineer our software

11. Customer Reviews and Content

11.1 Submission

By submitting reviews, comments, or other content:

You grant us a perpetual, royalty-free license to use the content
You represent that content is original and does not infringe rights
You agree not to submit offensive, defamatory, or illegal content

11.2 Moderation

We reserve the right to:

Remove or edit user-submitted content
Refuse to post content at our discretion
Use content for marketing and promotional purposes

12. Privacy

Your use of our website is also governed by our Privacy Policy, which can be found at [Privacy Policy link]. Please review our Privacy Policy to understand our data practices.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of Kenya.

13.2 Dispute Resolution Process

In the event of a dispute:

Contact us at automarket064@gmail.com to resolve informally
If unresolved, attempt mediation
If mediation fails, disputes will be resolved through arbitration or Kenyan courts

13.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of Kenyan courts.

14. Modifications

14.1 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website with an updated “Last Updated” date.

14.2 Continued Use

Your continued use of the website after changes constitutes acceptance of the modified terms.

14.3 Notification

We will make reasonable efforts to notify you of material changes.

15. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and AutoMarket regarding use of our website.

18. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, wars, pandemics, government actions, or technical failures.

19. Contact Information

For questions, concerns, or disputes regarding these Terms and Conditions, please contact us:

AutoMarket
Email: automarket064@gmail.com
Phone: 0702906176
Address: Nairobi, Kenya
Website: automarket.co.ke

20. Acknowledgment

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.